The Office of the Registrar is constantly looking for ways to streamline and improve how we deliver and process information with our student, staff and faculty constituents. Below you will find lists of our current and recently completed projects.

The prioritization of a project is given a status grade based on factors such as impact to students, risk and need for compliance, and benefits to cost and efficiency.
A project is at grade A meets if it meets three or more requirements for both High Urgency and High Impact. Projects at a grade B are Low Impact and High Urgency. Projects at grade C are Low Urgency but with High Impact. Finally, projects at grade D have low impact and low urgency.
Projects receive a classification of River or Mesa based on the involvement of Office of Registrar staff and employees from outside departments, the need for an RFP process, the time frame of completion, and the coordination of software programs.

Current Sky Projects in Progress
Large scale River projects with significant impact to the campus community.
New Catalog Software
The University of Arizona does not currently have a traditional academic catalog for the students, staff and faculty. The current catalog contains links to various internal sites to present the information to campus constituents. The Office of the Registrar is developing a new academic catalog that will provide all academic curriculum, courses and descriptions; academic policies; academic calendars, ADVIPS, and all other standard catalog features. The catalog will solve inefficient curriculum management workflows and be in full compliance with federal reporting. Staff and faculty training, resource guides, business processes and workflows will be developed for the project.
- Priority Grade: A
- Project Approval Date: 2/25/2021
- Project Owner: Abbie Sorg
SURPASS eForms
The University can be a difficult place to navigate. To complete transactional requests, a student often must utilize multiple systems to identify which document to download and the correct person or office to email a completed form. The Office of the Registrar is providing a solution that streamlines the experience for students and makes it possible to efficiently implement and support existing and changing academic policies and procedures.
The SURPASS eForms project takes existing 'fill in the blank' formats on free-standing, digitized paper forms and customizes the process with on-line forms that streamline the experience for students and make it possible to efficiently implement and support existing and changing academic policies and procedures. Read more about the Surpass eForm project.
- Priority Grade: A
- Project Approval Date: 11/04/2021
- Project Owner: Alex Underwood
Current River Projects In Progress
Reimaging Class Scheduling
The University process for scheduling and maintaining the Schedule of Classes relies on manual data entry by Department Schedulers during Open Scheduling and by using a Section Form during Closed Scheduling. The process has limited logic built in, has no communication with UAccess, and data entry is cumbersome for both the department scheduler and RCS staff. The goal of this project is to streamline the process of creating a Schedule of Classes for the Winter/Spring and Summer/Fall enrollment cycles. The completed process will pull information directly from UAccess, have system push information, and include built in logic with ability to control logic within the form.
- Priority Grade: A
- Project Approval Date: 6/3/2021
- Project Owner: Jaclyn Pryor
Managing the Schedule of Classes Training
The Managing the Schedule of Classes training is being created for faculty and staff who manage the Schedule of Classes for their department. Department schedulers add, cancel and adjust classes in preparation for the publishing of the bi-annual Schedule of Classes by the Office of the Registrar.
Offered in EDGE Learning, this new training program is offered in EDGE Learning and will be available to staff on-demand in advance of receiving UAccess provisioning and will ensure that all department schedulers receive the same, comprehensive training required to complete their work.
- Priority Grade: B
- Project Approval Date: 5/11/2021
- Project Owner: Jaclyn Pryor
FERPA Training Modernization
While all employees need to be well-versed in FERPA (Family Educational Rights and Privacy Act) compliance, some employees who have access to and use large sets of student data need additional training on the procedures and responsibilities that come with having elevated access. This new, elevated access training will help us prevent unintentional privacy breaches and ensure the appropriate use of student educational records. Importantly, failure to comply with FERPA requires federal reporting and may result in a loss of federal funding for the University.
This elevated access FERPA training is one part of a larger project to modernize the FERPA training for many different University employee groups: faculty and instructors, researchers, staff, student workers, etc.
- Priority Grade: A
- Project Approval Date: 3/18/2021
- Project Owner: Amanda Gluski
Conferral Cycle Refresh to Batch Awarding of Degrees
The Office of the Registrar currently completes the process of conferring and awarding degrees manually. This has resulted in an approximate 4-8 week wait at the end of each semester for all degrees to be posted. This project will allow for automating the process for undergraduate, single-degree programs, which make up the bulk of degrees awarded.
By automating the process for these degrees, staff can target efforts towards the more complicated cases. Automation reduces manual errors and will allow for quicker and more concise communications to the student to identify what requirements have not been satisfied and options for degree and certificate awards. Most degrees will be awarded within one week after the end of the semester, and all degrees are expected to be awarded within three weeks.
- Priority Grade: A
- Project Approval Date: 9/30/2020
- Project Owner: Amanda Gluski
Streamlining Residency Classification
The current process to determine Residency Classification for Tuition Purposes is to request student information upon enrollment using the SORC (Statement of Residency Classification), which is a custom web app developed by SASG. Due to ABOR and legislative changes, the questions asked in the SORC need to be revised, which gives an opportunity to wholistically review not only those questions, but the overall system of how we gather and process information for residency classification. This project will create a more streamlined and transparent student experience, increasing the efficiency of the residency classification process.
Priority Grade: A
Project Approval Date: 06/13/2023
Project Owner: Maggie Ramirez
Removing Barriers to Degree Completion Process
In preparation to apply for degree candidacy, students meet with their advisors to initiate the Degree Audit Worksheet (DAW) that identifies remaining coursework and the student’s plan to complete their final degree requirements. Currently a paper form, this project will integrate the students degree progression information to UAccess, providing greater access and clarity to the degree conferral process.
Priority Grade: C
Project Approval Date: 08/09/2023
Project Owner: Amanda Gluski
Completed River Projects
While all employees need to be well-versed in FERPA (Family Educational Rights and Privacy Act) compliance, instructors, faculty, and support teams who have access to student data need specific training on the procedures and responsibilities unique to their position. This new, elevated access training will help us prevent unintentional privacy breaches and ensure the appropriate use of student educational records. Importantly, failure to comply with FERPA requires federal reporting and may result in a loss of federal funding for the University.
The training will be assigned in EDGE Learning to new instructors at the beginning of each term. It should take 25-30 minutes to complete.
- Priority Grade: A
- Project Approval Date: 2/1/2023
- Project Owner: Amanda Gluski
Passed in the fall of 2022, Arizona Proposition 308 states that a qualifying non-citizen student who was physically present and attended an Arizona public, private, or home high school for a minimum of two years and graduated from this public, private, or home high school or earned a GED is eligible to receive in-state tuition regardless of immigration status or current domicile in Arizona. Additionally, state funded financial aid will not be withheld from students who are without lawful immigration status, providing they meet all other standard aid criteria.
The Office of the Registrar worked with UITS, Financial Aid, International Student Services, Admissions, Human Resources, Bursars Office, professional and graduate colleges and the access management team to remove VLP processes from existing university systems. Students are no longer required to complete VLP for residency classification or financial aid purposes as of Spring 2023. All information related to VLP has been removed from university websites and documentation.
Priority Grade: B
- Project Approval Date: 2/1/2023
- Project Completion Date: 7/15/2023
- Project Owner: Michael Davenport
Through this project an inventory of the tasks performed by student workers was completed and tasks were categorized into Customer Service or Data processing tasks. The audit framework allows for the tracking and reporting of student work volume.
Department standards were created across all units to provide consistent outcomes and the criteria students are audited on are standard across all student worker areas. Consistent expectations and trainings have been created for things such as customer service, using trellis, etc. As students excel additional higher-level work will be assigned and the student works will have a clear path to increasing complex duties.
- Priority Grade: A
- Project Approval Date: 03/02/2022
- Project Goal End Date: 01/06/2022
- Project Owner: Michael Davenport
The EDGE Learning program, UAccess Student: Enrolling Students, provides a consistent and interactive training module that takes users from student enrollment philosophy through the process of specific enrollment scenarios. The training can be accessed on-demand by campus users, and expanded resources are available on the Office of the Registrar website.
- Priority Grade: D
- Project Approval Date: 06/29/2021
- Project Completion Date: 08/01/2023
- Project Owner: Michael Davenport
Current Mesa Projects In Progress
Advisor/Instructor Table Sync
When an instructor is no longer employed by the university, currently they can remain as an active instructor in UAccess. The instructor's department has previously been tasked to update the table to inactivate instructors as necessary (i.e., separation from institution, etc.). For various reasons such as committee appointments or retirement, some instructors or advisors have remained active on the table even after departing the university.
Solutions are being implemented to create the most accurate instructor table information in UAccess by using Human Resources data to confirm when an instructor’s status should change from active to inactive and then processing that change.
Priority Grade: C
Approval Date: 06/14/2022
Project Owner: Jaclyn Pryor
Study to Realign Dynamic Dates Rules
The project explores ways to create a single, dynamic date rule to be used for all terms. This rule would replace the multiple dynamic dating rules that currently exist for each term. In creating a single, dynamic dating rule (and eliminating the current method of manually updating the date field), business operating processes will increase in both efficiency and accuracy.
Priority Grade: D
Approval Date: 05/02/2022
Project Owner: Michael Davenport
Optimize Automated Communications
Many communications are sent to students, staff and faculty that are automatically generated in response to specific situations such when a student withdraws from a class or applies for graduation. This project provides for an inventory of existing communications followed by content and formatting revisions to ensure information from UAccess is efficiently used to send timely and accurate information to students, faculty, and staff.
Priority Grade: C
Approval Date: 11/01/2021
Project Owner: Michael Davenport
Simplify Academic Structure and Diploma Integration
Identifying ways to improve the integration of structures such as plans and programs, this project creates a collaboration with the University’s diploma vendor to simplify academic program name changes and updates as they relate to printing accurate diplomas.
Priority Grade: D
Approved Date: 07/05/2023
Project Owner: Amanda Gluski
Implement Research Experience Attributes
The Schedule of Classes and the Course Catalog will receive a new course attribute field that lists the Course-Based Research Experiences for the class. Adding this course attribute will enhance search criteria and increase the opportunity for reporting on a student’s research experiences.
Priority Grade: D
Approved Date: 07/05/2023
Project Owner: Jaclyn Pryor
Refresh Instructor Center Interaction
Adjustments to the Instructor Center will prompt the current term to show as the default view. As it is set up now in UAccess, the term 'rolls' midway through to present the upcoming term as the default view because that is the term needed for the processes related to scheduling courses, instructors, and rooms for the upcoming term. This roll to the next term during the current term can cause confusion to current instructors accessing their information through Instructor Center and adds an extra step of reselecting the current term. This adjustment to shift the default view to the current term will allow for clearer interactions for faculty when using Instructor Center.
Priority Grade: D
Approved Date: 06/13/2023
Project Owner: Michael Davenport
Update Plan Table for Expanded Master’s Categories
In collaboration with the Graduate College, the Office of The Registrar will be add new fields to the Plan Table in UAccess Student to better internally track and externally display information about Master’s degree programs to the public. Additional fields will include indicators for research and professional master’s programs, accelerated master’s programs, terminal master’s programs, and graduate certificates that can be stacked toward a master’s degree.
- Priority grade: B
- Project Approval Date: 08/15/2023
- Project Owner: Abbie Sorg
Tracking Honors: Courses, Students & Requirements
The Office of the Registrar joins with the Honors College to explore processes and reporting mechanisms that will improve tracking that will streamline the tracking of honors courses and course sections, and improve the tracking of students, and their progress toward meeting honors graduation requirements.
Priority grade: B
Project Approval Date: 09/28/2023
Project Owner: Michael Davenport
Automate Creation of Grade Rosters
The manual compilation of student enrollment data used to create the grade roster for each class is currently completed and distributed by the Office of the Registrar staff. This process is done periodically through the standard sessions and weekly for dynamically dated sessions to accurately capture updates due to withdrawals and new enrollments. Because the process is ‘hands-on,’ the distribution of the grade roster is dependent on outside factors such as university holidays and staff availability. The work for this project is to design processes that automatically build a class grading roster from the system data on a standardized schedule. Additionally, programmed communications will be sent to designated graders/instructors informing them that their current class roster is available, the date their grades are due, and links to other instructor resources.
Priority Grade: B
Project Approval Date: 10/03/2023
Project Owner: Maggie Ramirez
Practice and Policy Alignment
With changing University policy and personnel, there is a need to standardize our documentation in order to ensure equitable and consistent application of business practices and policies. Work will take place to review the accuracy of all existing internal business process guides and website information. Updates will be made to existing documentation and a long term maintenance plan will be created.
Priority Grade: A
Project Approval Date: 09/05/2023
Project Owner: Michael Davenport
Streamlining the General Petition Process
This comprehensive review of the General Petition process explores ways to improve the student experience and efficiency of the petition process. This project will examine current workflows and determine the viability of having one point of entry where the student can enter the petition process. Once preliminary information is gathered from the student, documents are evaluated for application requirements, and then routed to the appropriate college, department, and committee for review and action.
Priority Grade: B
Project Approval Date: 10/03/2023
Project Owner: Maggie Ramirez
Completed Mesa Projects
The Office of The Registrar removed classroom locations from the public Class Search display and class details in the Schedule of Classes. Access to classroom locations now require login with a Net-ID and password. Classroom information continues to be available on individual student's schedules, the Instructor Center, UAccess Student Center Class Search, and UAccess Student.
- Priority grade: D
- Project Approval Date: 05/02/2023
- Completion Date: 09/13/2023
- Project Owner: Jaclyn Pryor
The Office of the Registrar currently manages a process to ensure the accuracy of student records who did not attend and or participate in classes for a term. We will review and evaluate the current process to determine the appropriate way to manage student records with no attendance/participation. We plan to ensure the validity of our student’s records with a standard application for review by the Office of the Registrar.
Priority Grade: D
Approval Date: 06/14/2022
Completion Date: 07/12/2023
Project Owner: Michael Davenport
The Bachelor of General Studies (BGS) degree is being renamed and restructured as the Bachelor of Interdisciplinary Studies, with a new BIS degree type. Students completing this plan in 2222 or prior will be conferred with the BGS degree. Students completing in 2224 or beyond will be conferred with the BIS degree. Students graduating in the same semester will all receive the same degree type and degree name.
Scope of Project will include changes to UAccess academic structure tables to support student records changes such as new degree type, update to plan table. Student records were updated so no students are active with BGS degree by Aug 1, 2022. Communication was was given to campus stakeholders so that they understand change, and communicate with students about change.
- Priority Grade: B
- Project Approval Date: 5/4/2022
- Project Goal End Date: 10/18/2022
- Project Owner: Amanda Gluski
The Trellis Service Desk provides a suite of phone, live chat, and webform capabilities that help University service professionals support students and other constituents. The application is designed to help facilitate in-person and digital service case management with curated reporting and holistic views of constituent journeys – one that integrates with the rest of the Trellis CRM system. The Office of the Registrar uses chat, phone, and email in the Trellis platform.
This project created a suite of resource guides and training materials for the onboarding of the Office of the Registrar to the Trellis platform.
- Priority Grade: A
- Project Approval Date: 9/20/2021
- Project Goal End Date: 3/25/2021
- Project Owner: Michael Davenport
This project created one central phone number for all centrally scheduled classrooms as the contact point for any issues that may arise during instructional hours. A central number will allow instructors to express their concern and confirm that their concern will be triaged to the correct area for prompt resolution. Follow up will take place to be sure the problem was resolved.
- Priority Grade: A
- Project Approval Date: 03/01/2021
- Project Goal End Date: 02/17/2022
- Project Owner: Debbie Milora
The annual curriculum update process was built for managing existing plans, but needed adjustments to also function as a repository for new plans and other substantial changes. Related updates to Degree Search and Learning Outcomes were added in 2020 by Curricular Affairs, but additional functionality was needed to work smoothly for departmental submitters and internal reviewers.
- Priority Grade: B
- Project Approval Date: 4/22/2021
- Project Goal End Date: 5/23/202
- Project Owner: Abbie Sorg
Evolving system management required that storage, retention, tracking and access to General Petition information be migrated to Trellis Service Desk. Categories and subcategories created in Trellis allow for transparency and reporting processes to determine number of petitions, outcomes and policy impacted.
- Priority Grade: D
- Project Approval Date: 9/30/2021
- Project End Date: 12/07/2021
- Project Owner: Michael Davenport
Many of the current processes and clean-up reports rely on staff to do manual enrollment updated based on known logic. This PeopleSoft modification will all for staff to update different enrollment transactions through a query across terms and students. Functions such as Add, Drop, and Normal Maintenance will be able to be updated in batch, for a better utilization of staff resources and record acuracy.
- Priority Grade: B
- Project Approval Date: 6/3/2021
- Project End Date: 3/8/2023
- Project Owner: Michael Davenport
The Office of the Registrar often receives requests from campus partners for student and university data, when usually there are more fitting units that can meet the request. This project will develop a workflow and identify resources for Office the Registrar staff to manage these data requests. Working with University Analytics and Institutional Research (UAIR), this new workflow will advance our campus partnerships, resulting in a reduction of duplicate work and a more timely access to University data providers and resources.
- Priority Grade: D
- Project Approval Date: 3/29/2022
- Project Goal End Date: 3/15/2023
- Project Owner: Cori Cashen
This project supported a true and accurate classroom schedule. The release of unused classroom resources allows for additional scheduling and room use by the campus community.
Priority Grade: C
Approval Date: 09/17/2022
Completion Date: 11/16/2023
Project Owner: Jaclyn Pryor
The Schedule of Classes now offers a Class Section Level Attribute that denotes the language of instruction if the course will be taught in a Language other than English. This attribute will only be applied to non-language courses. The use of this Class Attribute will inform students of the instructional language which helps set expectations for student success at the time of enrollment.
Priority Grade: B
Approved Date: 07/05/2023
Completion Date: 11/16/2023
Project Owner: Jaclyn Pryor