This is an alphabetical listing of all holds that can be applied to a student account, the student action required to clear the hold, and the department to contact for more information.
Administrative Holds
| Hold Name | What this means | How to resolve | Additional Information |
|---|---|---|---|
| Acct at Collect Agency | Bursar's account balance has been transferred to a collections agency. | Contact the Bursar's Office at 520-621-3232 | Holds and Collections |
| CESL Academic Bridge Program | CESL student-Enrollment only through Outreach College | Contact the Center for English as a Second Language. | Center for English as a Second Language |
| Fin Aid Refund Hold | You do not need to take any action at this time. Your financial aid is currently under review as a result of changes to your enrollment. Financial Aid previously released to you may be adjusted. When this review is complete, this hold will be released and you will be notified via email if any changes were made to your financial aid. | Office of Scholarships and Financial Aid | |
| Fin Aid Refund Hold | University funding is being reallocated. The source of your grants may be changed. This hold will be removed once we have completed the review. You do not need to take any action at this time and your total grant amount will not change. | Office of Scholarships and Financial Aid | |
| Fin Aid Refund Hold - Pell Pledge Cap, Pell Pledge Grant, ANS Grant Refund Hold, ANS Refund Hold, AZ Promise Refund Hold | You are a recipient of the Arizona Promise Grant (AZP), Arizona Native Scholars Grant (ANS), or Pell Pledge Grant (PPG). The amount you receive in each of these grants is dependent on your actual tuition (and if applicable, fee) charges and the amount you receive in other gift aid for the current semester. Recently, your account incurred new charges or we received notice of additional financial aid (like a scholarship) that needs to be added to your account. We are currently reviewing your account to ensure your financial aid offer is accurate. If applicable, your financial aid refund will be held until we have reviewed your account in full. We expect this review process to be completed within 2 - 3 weeks. | Office of Scholarships and Financial Aid | |
| Glacier Record Incomplete | Your Glacier record is Incomplete. | Please contact International Student Programs and Services at 621-4627. | Financial Services |
| Hold Refund per Bursars Office | A hold has been placed on your account to prevent refunds. | Contact the Bursar's Office at 621-3232. | Bursar's Office |
| Legal Accounts | Legal Accounts | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Pending Second Place at Agency | Pending Second Place at Agency | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Pending Write Off | Pending Write Off | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Precollect Notification Letter | Precollect Notification Letter | Contact the Bursar's Office at 520-621-3232. | Holds and Collections |
| Precollection | Precollection | Contact the Bursar's Office at 520-621-3232. | Holds and Collections |
| Promissory Note Problem | Promissory Note Problem | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Write Off | Uncollectable Debt | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
Document Holds
| Hold Name | What this means | How to resolve | Additional Information |
|---|---|---|---|
| Account in Dispute | Bursar's account is in dispute. | Contact the Bursar's Office at 520-621-3232. | Disputing a Charge |
| Acct at Collect Agency | Bursar's account balance has been transferred to a collections agency. | Contact the Bursar's Office at 520-621-3232 | Holds and Collections |
| Administrative Hold | Administrative Hold | Contact the Bursar's Office at 520-621-3232 | Bursar's Office |
| Block All Transcripts | Block All Transcripts | Contact the Office of the Registrar: 520-621-3113 or email | Office of the Registrar |
| Collection Office | Bursar's account balance has been transferred to a collections agency. | Contact the Bursar's Office at 520-621-3232. | Holds and Collections |
| Dean of Students | Military Science Tactics | Contact the Military Science/Army ROTC office at 520-621-3233 | Reserve Officers' Training Corps (ROTC) |
| Dean of Students | Dean of Students | Contact the Dean of Students Office (520) 621-7057 | Dean of Students Office |
| Dean of Students | Disciplinary hist/prior school | Contact the Dean of Students Office (520) 621-7057 | Dean of Students Office |
| Dean of Students | Transfer from other school | Contact the Dean of Students Office (520) 621-7057 | Dean of Students Office |
| Dean of Students | HSTR Verification Discrepancy - Completion of Academic Integrity Workshop is required. | Sign up for workshops online. | Dean of Students Office |
| Default Federal Student Loan | Default Federal Student Loan | Contact the Bursar's Office at 520-621-3232 | Loan Information |
| EmplID of Duplicate Record | Your record has been identified as a duplicate record and the UAccess team is working to merge the records. | Please contact the 24/7 Support Center to help expedite the record update. | 24/7 Support Center |
| International Student Services | Sponsored No Transcript | Contact International Student Services at 520-621-4627 or intl-isps@email.arizona.edu. | Sponsored Students |
| Legal Accounts | Legal Accounts | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Loan Exit Package Required | Loan Exit Package Required | Contact the Bursar's Office at 520-621-3232. | Loan Repayment and Exit Counseling |
| Payment Agreement | Payment Agreement | Contact the Bursar's Office at 520-621-3232. | Payment Plan Terms & Conditions |
| Pending Second Place at Agency | Pending Second Place at Agency | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Pending Write Off | Pending Write Off | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Precollect Notification Letter | Precollect Notification Letter | Contact the Bursar's Office at 520-621-3232. | Holds and Collections |
| Precollection | Precollection | Contact the Bursar's Office at 520-621-3232. | Holds and Collections |
| Promissory Note Problem | Promissory Note Problem | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Refund Differential | Refund Differential | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Registrar - No Transcripts | Registrar - No Transcripts | Contact the Office of the Registrar: 520-621-3113 or email | Office of the Registrar |
| Registrar - No Transcripts | Block Unofficial Transcripts | Contact the Office of the Registrar: 520-621-3113 or email | Office of the Registrar |
| Returned Check | Returned Check - You are unable to make online payment. | Contact the Bursar's Office at 520-621-3232. | Payment Options |
| Student Sponsor Unpaid Charges | Student Sponsor Unpaid Chrgs | Contact the Bursar's Office at 520-621-3232. | Third-Party Agencies |
| Write Off | Uncollectable Debt | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
Enrollment Holds
| Hold Name | What this means | How to resolve | Additional Information |
|---|---|---|---|
| Academic Standing | Academic advisement regarding a students academic standing is required. | Schedule an advising appointment with an academic advisor. | Academic Eligibility |
| Account in Dispute | Bursar's account is in dispute. | Contact the Bursar's Office at 520-621-3232. | Disputing a Charge |
| Acct at Collect Agency | Bursar's account balance has been transferred to a collections agency. | Contact the Bursar's Office at 520-621-3232 | Holds and Collections |
| Administrative Hold | Administrative Hold | Contact the Bursar's Office at 520-621-3232 | Bursar's Office |
| Atypical-Registration Hold | All enrollment activity is blocked. | Contact the Office of the Registrar at 520-621-3113 or reghelp@arizona.edu | Office of the Registrar |
| Back2UA Mandatory Advising | You are eligible for the Back2UA program, which means you may miss up to two consecutive semesters and return without applying for readmission. Instead, you are required to contact an Academic Advisor prior to enrolling in courses. You may meet with your previous Academic Advisor or the advisor of a major you are considering. If you need help identifying or locating an Academic Advisor please browse the Advising Resource Center website. International students needing immigration documents will also need to contact International Student Services. | Schedule an advising appointment with an academic advisor. | Back2UA Program |
| Campus Health-Expanded Immuniz | You are required to have 2 Measles, Mumps, and Rubella (MMR) doses. Immunizations are administered at Campus Health Services if needed. Please review your compliance status on your immunization page in Patient Link. | Upload your records to the Campus Health website. | New Student Immunization Requirements |
| Campus Health-Immunization | Campus Health Immunization Compliance required. | Upload your records to the Campus Health website. | New Student Immunization Requirements |
| CESL Academic Bridge Program | CESL student-Enrollment only through Outreach College | Contact the Center for English as a Second Language. | Center for English as a Second Language |
| Collection Office | Bursar's account balance has been transferred to a collections agency. | Contact the Bursar's Office at 520-621-3232. | Holds and Collections |
| Dean of Students | Military Science Tactics | Contact the Military Science/Army ROTC office at 520-621-3233 | Reserve Officers' Training Corps (ROTC) |
| Dean of Students | Dean of Students | Contact the Dean of Students Office (520) 621-7057 | Dean of Students Office |
| Dean of Students | Disciplinary hist/prior school | Contact the Dean of Students Office (520) 621-7057 | Dean of Students Office |
| Dean of Students | Transfer from other school | Contact the Dean of Students Office (520) 621-7057 | Dean of Students Office |
| Dean of Students | HSTR Verification Discrepancy - Completion of Academic Integrity Workshop is required. | Sign up for workshops online. | Dean of Students Office |
| Default Federal Student Loan | Default Federal Student Loan | Contact the Bursar's Office at 520-621-3232 | Loan Information |
| Disqualification | Permanent academic disqualification; Special Action by the College Dean's Office; College Disqualification | Contact your College Dean's Office. | Academic Eligibility |
| EmplID of Duplicate Record | Your record has been identified as a duplicate record and the UAccess team is working to merge the records. | Please contact the 24/7 Support Center to help expedite the record update. | 24/7 Support Center |
| Final HS Transcript Required | Your official 8th semester high school transcript is required. Enrollment will be held until the transcript is received. | Send your official high school transcript to: The University of Arizona, Office of Admissions, PO Box 210073, Tucson, AZ 85721. Electronic transcripts may be accepted via secure, third-party vendors. Electronic submission of high school transcripts may be directed to admissions@arizona.edu. | Admissions Office |
| First Year Advising | First year academic advisement is required. | Schedule an advising appointment with an academic advisor. | Academic Advisor Directory |
| Grad Bachelor Degree | Used to identify students that need to verify receipt of undergraduate Bachelor degree. | Submit documentation to the Office of Graduate Admissions. | Office of Graduate Admissions |
| Grad Coll Probation Hold | Blocks Graduate students from registering until their cumulative GPA has reached 3.000. The Start Term field displays the term in which registration will be blocked. The student should contact their department if they have any questions. | Contact your department Student Support Specialist if you have any questions. | Graduate College Academic Probation |
| Grad College Subject To | Blocks enrollment pending receipt of documents by the Graduate College. | Contact the Office of Graduate Admissions at (520) 621-3471 or gradadmissions@grad.arizona.edu | Office of Graduate Admissions |
| Grad Future Admit | Graduate College future admit for Accelerated Masters program or Center for English as a Second Language. | Contact the Office of Graduate Admissions. | Office of Graduate Admissions |
| Ineligible | Your Academic Eligibility status is Ineligible. You will not be eligible to enroll for classes without applying for readmission to the university for a future term. | Apply for readmission through the Office of Admissions. | Academic Eligibility |
| International Student Service | International Student Status Issue | Contact International Student Services at 520-621-4627 or intl-isps@email.arizona.edu | Maintaining Status |
| International Student Services | Sponsored No Transcript | Contact International Student Services at 520-621-4627 or intl-isps@email.arizona.edu | Sponsored Students |
| International Student Services | Sponsored Student Issue | Contact International Student Services at 520-621-4627 or intl-isps@email.arizona.edu | Sponsored Students |
| International Student Services | No drop allowed for the impacted term | If schedule changes are required, contact International Student Services at 520-621-4627 or intl-isps@email.arizona.edu | Maintaining Status |
| Intl Student Check-in | Intl Check-in Required - Must check in with immigration documents at International Student Services. | Contact International Student Services at 520-621-4627 or intl-isps@email.arizona.edu | |
| Intl Student Check-in | Intl Check-in Incomplete - Must complete check-in requirements | Contact International Student Services at 520-621-4627 or intl-isps@email.arizona.edu | |
| Intl Student Check-in | Immigration Status Question - Must check in with Arizona International about eligibility to enroll in current immigration status. J1 Research Scholars/Professors should contact International Faculty and Scholars at 520-626-6289 | Contact International Student Services at 520-626-6289 or intl-isps@email.arizona.edu | Maintaining Status |
| Legal Accounts | Legal Accounts | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Loan Exit Package Required | Loan Exit Package Required | Contact the Bursar's Office at 520-621-3232. | Loan Repayment and Exit Counseling |
| Major Declaration | Academic advisement regarding major declaration or change is required. | Schedule an advising appointment with an academic advisor. | Academic Advisor Directory |
| Mandatory Advising | Academic advising is required. | Schedule an advising appointment with an academic advisor. | Academic Advisor Directory |
| OFAC Clearance Needed | The United States Treasury Department's Office of Foreign Assets Control (OFAC) has restrictions related to pursuing courses while in Cuba, Iran, Syria, North Korea, the Crimea Region of Ukraine, Russia and Belarus. To ensure compliance with OFAC regulations, there is a hold on your account preventing registration until you have submitted proof of a valid student visa or proof of entry to the U.S. via the Visa and Travel Update e-form or the Check-In e-form at myglobal.arizona.edu. | Contact International Student Services for more information or review their website. | Office of Foreign Assets Control (OFAC) Sanctions |
| Official College Tran Required | Your official college transcript is required in order to evaluate and post your transfer credit; until received, your enrollment will be held. | Please send your official domestic transcript to: The University of Arizona, Office of Registrar, PO Box 210066, Tucson, AZ 85721. Please send your official international transcript to: International Admissions, Global Center, 615 N Park Avenue, Tucson, AZ 85721. | Sending college level transcripts |
| Past Due Balance No Adds | Past Due Balance | Pay your past due balance in full or contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Payment Agreement | Payment Agreement | Contact the Bursar's Office at 520-621-3232. | Payment Plan Terms & Conditions |
| Pending Second Place at Agency | Pending Second Place at Agency | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Pending Write Off | Pending Write Off | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Precollect Notification Letter | Precollect Notification Letter | Contact the Bursar's Office at 520-621-3232. | Holds and Collections |
| Precollection | Precollection | Contact the Bursar's Office at 520-621-3232. | Holds and Collections |
| Promissory Note Problem | Promissory Note Problem | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| Refund Differential | Refund Differential | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
| ResidenceLife-OverdueSanctions | Overdue Sanctions | If you have any questions regarding the overdue sanction process, please call Housing and Residence Life at 520-626-6015. | Conduct Hearing Process |
| Returned Check | Returned Check - You are unable to make online payment. | Contact the Bursar's Office at 520-621-3232. | Payment Options |
| Special Billing | Special Billing | Contact the Bursar's Office at 520-621-3232. | Payment Options |
| Student Sponsor Unpaid Charges | Student Sponsor Unpaid Chrgs | Contact the Bursar's Office at 520-621-3232. | Third-Party Agencies |
| Write Off | Uncollectable Debt | Contact the Bursar's Office at 520-621-3232. | Bursar's Office |
Review the Administrative Hold Guidelines for creating and managing a hold.
Inactive Holds
| Hold Name | What this meant |
|---|---|
| College of Medicine Admin Hold - Enroll Hold: Incomplete Grade | Enrollment is on hold at this time due to a grade of incomplete in a prior course. |
| College of Medicine Admin Hold - Progression Hold-USMLE STEP 2 | Enrollment is on hold at this time pending successful completion of USMLE STEP 2. |
| College of Medicine Admin Hold - Progression Hold-USMLE STEP 1 | Enrollment is on hold at this time pending successful completion of USMLE STEP 1. |
| College of Medicine Admin Hold - Enrollment Hold: Zero Units | Registration from zero units requires permission. |
| College of Medicine Admin Hold - Student Progress Committee | Enrollment is on hold at this time pending clearance from the Student Progress Committee. |
| Grad College Intl Orientation | |
| Intl Office Orientation | Must complete orientation requirements. Go to https://global.arizona.edu/international-students/new-students for more information. |
| Student-Athlete Drop Restrict | For information on releasing this hold, please contact your C.A.T.S. Academic Advisor |
| Social Security Number Req'd | your scholarship(s) cannot be disbursed until you provide our office with a valid social security number (ssn). |