Transcript Ordering FAQs
What is an "Official" transcript?
An official transcript is a student's academic record at the University of Arizona and is available only through the office of Registration and Transcripts.
Where can I have my transcript sent?
You can send your transcript to whomever you authorize.
What if I need the transcript in a sealed envelope with a signature across the seal?
All official transcripts are mailed in a sealed envelope. To have the registrar signature placed across the seal, you will have to choose the attachment option when submitting your online order. The system will provide you with a cover sheet. Write “Registrar signature across envelope seal” on the cover sheet and fax to the number provided.
What if I need a seal and signature on the transcript?
All official transcripts provide the university seal and the registrar’s signature.
Can a third party order my transcript?
We only accept third party requests from institutions. Otherwise a student must place an online request and have the transcript sent directly to the third party.
What if I have an attachment to be included with my transcript?
Choose the attachment option when placing an order. Attachment must be forwarded directly to our office by mail, email, or fax and will be included with your transcript upon mailing. Instructions are provided on Credentials Solutions Self-Service Portal.
Are PDF or electronic transcripts available from the University of Arizona?
Yes, we now offer electronic delivery of official transcripts.
What do I have to know when ordering electronic transcripts?
To expedite and ensure accurate delivery, make sure recipient accepts electronic transcripts. Double check recipient’s email address is correct to avoid paying again to send replacement transcripts.
Can I include an attachment with an electronic transcript?
When ordering transcripts for an application service, check the attachment option and include your ID number in lieu of attachment form. The option to include an attachment form is selective based on the application service chosen and the image may be uploaded directly to Credentials Solutions Self-Service Portal.
I took a NADSAP (Navy Alcohol, Drug, and Substance Abuse Program) course. Where do I order transcripts?
For courses in which you received continuing education units (such as NADSAP, court reporting, etc.) contact University Outreach College at 520-621-7724.
Can I still order a transcript online if I do not have an active NetID and password?
Yes, you can order directly from Credentials Solutions (TranscriptsPlus). You will be asked to provide other identifying information such as your date of birth and Social Security number.
What if I don’t have access to a computer and online services?
Computers are available for public use at most public libraries and some community organizations. An exception by a supervisor may be made under certain circumstances. We provide computers in the Registration and Transcript office lobby. Please contact our office at 520-621-3113 for more information.
What if I don’t have a credit or debit card?
An exception by a supervisor may be made for those who have no access to online services or credit/debit cards. Please contact our office at 520-621-3113 for more information.
What kind of identification can I use if I do not have a social security number on file with the University?
You may use your student ID number or matriculation number. In some cases, we will use alternative forms of information to verify a person’s identity.
Can I pick up my transcript?
Transcripts ordered online are available for pick up within 24 hours at the Administration Building, Room 210, during normal business hours. You will be notified by Credentials Solutions via email or text once your order has been completed. Transcripts are also available for purchase on a walk-in basis.
Can I designate someone to pick up my transcript?
Yes. Orders must be placed online and you may designate a third party to pick up your transcript. Picture ID is required.
Where do I pick up my transcript?
Transcripts may be picked up at the Office of Registration and Transcripts, Administration Building, Room 210. Photo identification is required.
What is the turnaround time when I order my transcript?
Walk in customers will receive their transcript almost immediately. Transcripts stored on microfilm may take more time. Online orders are processed 1-3 business days after we receive a student’s signature authorization form. However, during busy times, all online transcript processing may take up to 10 business days.
Will I be notified when my transcript has been processed?
Yes. Credentials Solutions will notify you via email or text message with the status of your transcript order.
Will you let me know if there is a problem in processing my transcript?
Yes. You will be notified via email if your transcript is being delayed and will be given the name of a contact person and email address for follow up.
My grades and/or diploma are still pending. When can I order my transcript?
Check UAccess Student Center to see if all grades/degrees have been posted prior to placing a transcript order.
What happens if my record has a “hold” on it?
All restrictive holds on a student's record must be cleared before a transcript is released. If a transcript request is submitted while a restrictive hold is on the record, you will be contacted by email to clear the hold before processing can continue.
Can I request express delivery?
Yes. If you enter a physical street address for delivery, the system will offer express delivery as an option. We utilize Federal Express for all express shipping.
How do I get an unofficial transcript of my records?
For students attending after 1988: If you have an active NetID and password, you may sign in to UAccess Student Center and print an unofficial transcript. For students attending prior to 1988: Unofficial transcripts are only available on a walk-in basis from the Office of Registration and Transcripts.
Why can’t I view my unofficial transcript from my Student Center?
If you have trouble viewing your unofficial transcript, please make sure your browser isn't blocking pop-ups.
How fast does my degree post to my transcript?
Please contact Graduation Services for additional information.
How can I have my transcript notarized for an apostille?
For diploma, facsimile, and notarization services please contact Graduation Services at 520-621-6056 or 520-621-3597.
I forgot my student ID, NetID, pin number or password. How do I access my records?
Contact our office at 520-621-3113 option 4, during office hours. We will verify your identity and provide you with the necessary information to reset your student account to access University of Arizona online services.
Where can I find my “Student ID?”